By Kelly Flynn, National Director
In January of 2020, Microsoft will no longer support Windows 7, spelling potential trouble and security issues for many ATMs still running on that software. Now is the time to take steps to upgrade equipment or software to address this issue, and with some strategic contract negotiations, you can keep your equipment secure through this as well as future compliance and security events.
The state of ATM security today
The last several years have seen a number of compliance and security concerns when it comes to ATMs. EMV chips became required on all debit and credit cards, as well as at point-of-sale systems, in part to combat the fraudulent practice of “skimming” customers’ secure data from cards’ magnetic strips. Many smaller financial institutions lagged behind this implementation deadline, with some currently still working to upgrade their machines. This lag on card chips pushed back implementation of chip reader requirements on ATMs, leaving some machines susceptible to fraud and exposing credit unions to liability.
The latest issue financial institutions must deal with is the elimination of Windows 7 support in January 2020. The many ATMs that run on this software will no longer receive patches and software updates. And while it’s not an absolute mandate to replace your machines or upgrade to Windows 10, protecting your ATMs can help protect against malware intrusion.
The moral of the story: plan ahead and be prepared for when 2020 rolls around.
The time to take action is NOW
If you’re thinking, “It’s only Q1 of 2019, I still have plenty of time to get our ATMs up-to-date,” that unfortunately is not the case.
The fact is, even if you have plenty of time to address the issue later on, vendors and suppliers are already experiencing shortages and delays when it comes to installing new ATM machines and upgrading software to Windows 10. The typical 90-day timeline to obtain and install a new ATM is already increasing, with vendors warning everyone to plan ahead and don’t delay.
How a new approach to your ATMs can be of benefit
The ATM business has changed tremendously in recent years. In the past, banks and credit unions would have annual contracts for their ATM maintenance and management that would automatically renew, and machines didn’t have to be replaced very often. Today, ATM maintenance contracts typically last 3-5 years, and a typical ATM lifespan is only 7 to 8 years, thanks to rapidly changing operating systems, compliance regulations, hardware and software updates, and other technological developments.
To meet the needs of this increasingly complex ATM landscape, businesses have sprung up that will now consolidate all ATM maintenance and management responsibilities, utilizing a network of vendors and providers to keep machines running properly and securely.
Some of these businesses even own the ATMs and can pass on some of the savings achieved by leveraging their economies of scale. For example, even a financial institution that has 40 ATMs can’t negotiate a competitive price on its own when large banks like Chase and Bank of America have more than 10,000 machines each. But a vendor that purchases hundreds or thousands of ATMs can.
When you’re getting ready to upgrade or replace your ATM to meet new compliance or security standards, it’s a great time to consider the benefits of outsourcing your ATM management and maintenance. By eliminating cumbersome ATM issues from your staff’s to-do list, they’ll be able to focus on what you hired them to do while keeping your ATMs in top shape.
Ace your ATM contract with JMFA on your side
With many components involved in ATM maintenance and management, it can be overwhelming to find a reliable vendor to take over these services and be sure you’ve negotiated a competitive package deal.
The contract negotiation experts at JMFA can help you get the very best deal for your ATM equipment maintenance and management. Because we know the vendors, their contracts and what other financial institutions pay for similar services, we always have the upper hand in the negotiation process.
In addition to reconfiguring how you maintain your ATM machines, it’s also wise to get a free assessment of your other service contracts, like debit and credit card processing, card brand agreements (VISA/MasterCard) and Internet banking. Renegotiating these contracts could potentially secure your financial institution five-, six-, or even seven-digit savings over the life of the contract.
Kelly Flynn is a national sales director for John M. Floyd & Associates (JMFA). She has more than 15 years of experience working with community credit unions and banks of all sizes. Kelly is focused on helping her clients achieve their strategic goals by optimizing the value of their third-party vendor contracts or agreements.