The Federal Communications Commission (FCC) approved a Report and Order to create a reassigned numbers database to combat unwanted robocalls. Credit unions have faced questions about liability when contacting members with account information under the TCPA, and CUNA has pushed the FCC to take several steps to remedy this issue. One solution is for the FCC to create a single, comprehensive database of reassigned numbers.

The FCC’s Report and Order establishes a single, comprehensive reassigned numbers database that will enable callers to verify whether a telephone number has been permanently disconnected, and is therefore eligible for reassignment, before calling that number. It also sets out requirements for voice providers and provides a process to select an independent third-party administrator to manage the database. 

The report also takes steps to ensure that the data is used appropriately and accessible to the widest possible array of users and allows small voice providers additional time to begin maintaining and reporting data to the database.