Due to the Federal reserve cutting interest rates last month for the first time since 2009, one of the many sectors of the economy that's sure to be affected is automotive. For drivers looking to trade in an old jalopy or buy a new car with all the bells and whistles, this could be the [...]
By Ron Jennings, Executive Vice President, John M. Floyd & Associates As technology, regulations and consumer preferences continue to morph at a rapid speed, it’s essential for your service offerings to keep pace. Does your overdraft program have what it takes to continually meet these ever-changing demands? Amazon did it when they went from shipping [...]
CU Solutions Group (CUSG), Sprint’s largest affinity partner for more than a decade, is expressing optimism about a recent announcement from T-Mobile and Sprint confirming approval from the Department of Justice of the merger of the wireless companies. CUSG, Sprint’s largest affinity partner for more than a decade, looks to the value that the merger [...]
Credit-monitoring giant Equifax is being required to pay for alleged negligence in protecting consumer data. This week, Equifax agreed to pay at least $575 million, and potentially up to $700 million, as part of a global settlement with the Federal Trade Commission, the Consumer Financial Protection Bureau, and 50 U.S. states and territories, which alleged [...]
By Steve Heusuk Senior manager of customer intelligence for CUNA Mutual Group Leading consulting firms, such as Forrester and Bain & Co., have long maintained emotions are key in shaping customer experience (CX) perceptions. Bain reports reducing anxiety as the key emotional element of customer experience in banking. CUNA Mutual Group surveyed 1,005 consumers online [...]
The virtual Discovery Conference by CUNA Mutual Group is better than ever, offered at no cost to you– loaded with insights for league staff and credit unions, and conveniently available at your fingertips. Join hundreds of credit unions from across the country for the online event, scheduled for Aug. 15. This year’s event theme is [...]