2 08, 2019

Has your overdraft program evolved to stay relevant?

By |2019-08-22T16:11:46+00:00August 2nd, 2019|LEVERAGE, National Stories|0 Comments

By Ron Jennings, Executive Vice President, John M. Floyd & Associates As technology, regulations and consumer preferences continue to morph at a rapid speed, it’s essential for your service offerings to keep pace. Does your overdraft program have what it takes to continually meet these ever-changing demands? Amazon did it when they went from shipping [...]

31 07, 2019

CUSG sees T-Mobile, Sprint merger as CU membership enhancement

By |2019-08-22T16:11:46+00:00July 31st, 2019|LEVERAGE, National Stories|0 Comments

CU Solutions Group (CUSG), Sprint’s largest affinity partner for more than a decade, is expressing optimism about a recent announcement from T-Mobile and Sprint confirming approval from the Department of Justice of the merger of the wireless companies. CUSG, Sprint’s largest affinity partner for more than a decade, looks to the value that the merger [...]

24 07, 2019

ICYMI: Equifax to pay $575 million as part of settlement with FTC, CFPB, and states

By |2019-08-22T16:12:47+00:00July 24th, 2019|LEVERAGE, National Stories, Top News Stories|0 Comments

Credit-monitoring giant Equifax is being required to pay for alleged negligence in protecting consumer data. This week, Equifax agreed to pay at least $575 million, and potentially up to $700 million, as part of a global settlement with the Federal Trade Commission, the Consumer Financial Protection Bureau, and 50 U.S. states and territories, which alleged [...]

23 07, 2019

Create a win-win by reducing members’ anxiety

By |2019-08-22T16:14:42+00:00July 23rd, 2019|LEVERAGE, National Stories, Top News Stories|0 Comments

By Steve Heusuk Senior manager of customer intelligence for CUNA Mutual Group Leading consulting firms, such as Forrester and Bain & Co., have long maintained emotions are key in shaping customer experience (CX) perceptions.  Bain reports reducing anxiety as the key emotional element of customer experience in banking.  CUNA Mutual Group surveyed 1,005 consumers online [...]

18 07, 2019

Complimentary CMG Discovery Conference: Inspiration from the comfort of your office

By |2019-08-22T16:14:43+00:00July 18th, 2019|Education, LEVERAGE, Top News Stories|0 Comments

The virtual Discovery Conference by CUNA Mutual Group is better than ever, offered at no cost to you– loaded with insights for league staff and credit unions, and conveniently available at your fingertips. Join hundreds of credit unions from across the country for the online event, scheduled for Aug. 15. This year’s event theme is [...]

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