Our consumer today is truly connected to their digital device. They want to be served at ANYTIME, with the RIGHT information, and expect an EXCEPTIONAL experience. A tall task for many, but it is the only way to compete with Fintech and large financial institutions – the member expects PERSONALIZATION.
Join us on May 19th from 2-3pm EST where we will share three essential components that you should incorporate into your digital strategy:
- AI and Automation
- Digital and Consistent Cross-Selling
- Simplified Remote Service
These three components are not buzzwords but are backed by pragmatic implementations at credit unions that are driving very strong results. To deliver on the promise of digital we need to keep up with enhanced and evolving consumer expectations – this call is not to be missed!