10 Best Ecommerce Chatbots for 2023: Boost Customer Engagement and Sales

ecommerce chatbots

Users can click on the set to be transferred straight to their shopping basket on the Lego site, from where they can quickly buy the set. From here, the user can click on the outfit to ‘shop’ or ‘save’ the items. If they choose to ‘shop’, they are taken directly to the H&M website where they can purchase all the items with just a few clicks.


In eCommerce, there is nothing more valuable than interested buyers. Either they make an instant buying decision or they abandon their carts and wish-list section in the cold state for months. With instant support and two-way communication, bots can establish a real connection with the users. The first step is to take stock of what you need your chatbot to do for your business and customers.


Then, set up an automatic flow with a “smart delay” that prompts the customer to come to pick up their order when it’s done. Messenger ads are now widely used by eCommerce brands and studies show that they work really well. On average, they can reduce the cost per lead by 30x-50x, compared to regular Facebook display ads (MobileMonkey). It’s really important to have a general CRM or a sales CRM integration. This is especially crucial when you are using your bot to gather leads and funnel them into the right hands.

ecommerce chatbots

As an e-commerce manager, you’re enticed to answer the same questions, over and over, facing the same problems and losing precious time in the process. An ecommerce chatbot can help to resolve customer queries and issues automatically, whether it concerns order tracking, refunds, cancellations or payment issues. Consumers today want quick, seamless, and frictionless experiences and chatbots are yet another channel to facilitate these needs and meet their demands. Consumers today prefer to chat with company representatives or support over chat as opposed to calling.

Ecommerce Chatbots

This allows the bot to seamlessly transfer the customer to a live agent if it can’t deal with the request. Not to mention, 61% of US customers have said they are more likely to buy from a brand if they can message them. Skippi Ice Pops from India operates as an Ice Popsicle brand that produces high quality products which are clean, green and healthy. Due to high volume of website traffic, they wanted to integrate WhatsApp as a channel to effectively handle multiple inquiries and generate revenue.

  • This function allows a chatbot to recognize when it is unable to assist with a customer’s request and transfers the interaction to a human customer service agent.
  • It’s a robust tool that is both flexible and suitable for users of all levels.
  • All the recommendations are synced up with Levi’s real time inventory, which avoids cart abandonment at the checkout stage due to items being out of stock.
  • As the name suggests, they use defined rules as the bases of problem-solving, for problems the chatbot is familiar with and can deliver solutions to.
  • Your customers will get a personalized experience if you give them a real-time shopping experience.
  • Tyler Dickey is the Team Lead for EMEA Enterprise Support at RingCentral.

AI chatbots can relieve your customer support team of some of these duties, allowing them to focus on solving more complicated problems and increasing productivity. As well as offering an automated chatbot, Gorgias helps you to level up your customer service game with all your support tickets displayed in one centralized dashboard. If you have several staff members in your customer service team, this will help improve efficiency.


Now that we’ve established why chatbots improve the user buying experience, let’s have a look at how exactly you can integrate them into your eCommerce operations to tackle common challenges. Building a bot can hugely improve the quality of your customer service in a way FAQ pages often fail as the experience is close to speaking with a human agent, but available 24/7. Whatever their exact approach is, chatbots are there first and foremost to serve a useful purpose — providing users with the kind of help they’re seeking.

They provide customer service, answer questions, recommend products, gather feedback, and track engagement. Using AI for customer support also helps to improve your team productivity as the bot takes over answering FAQs that reduces the support tickets significantly. Chatbots help ecommerce businesses in the same way that helpful friends do. They make shopping, answering questions, and recommending cool things easy. Customers will be happy, and your sales will increase if you add chatbots to your online store.

If you only want your bot to handle simple customer service requests, a rule-based chatbot may do the trick. With that said, most ecommerce merchants would benefit from the more advanced AI bot that can learn about customers’ preferences to encourage more purchases and provide personalized service. Messaging apps aren’t just a quick fad—more and more businesses are integrating chatbots to serve their customers in the long-term. Adding messaging app technology to your business now will allow you to support your buyers efficiently and personally instead of falling behind your competitors’ levels of service.

It will walk you through the process of creating your own pizza up until you add a delivery address and make the payment. Simple chatbots are the most basic form of chatbots, and come with limited capabilities. They are also called rule-based bots and are extremely task-specific, making them ideal for straightforward dialogues only. While the relevancy of “human” conversations still remains, the need for instant replies is where it gets tough for live agents to handle the new-age consumer. Hiring more live agents is no longer an option if you’re someone optimizing for costs to keep budgets streamlined and focused on marketing and advertising.

I hope this article provides some valuable takeaways for leaders considering whether to leverage this revolutionary tool. As this technology continues to grow and refine, you can bet AI will take center stage in e-commerce well into the future. By offering their service through so many channels there’s a good chance more people will engage.

REVE Chatbot for eCommerce Customer Communication & Support

Your email lists are incredibly valuable and your email list is a goldmine for potential users of your chatbot. In its first four weeks, this bot directly sold around 65,000 Mexican pesos (4000 USD) in products, and 80% of the business’s sales are from the bot. Ralph the Gift Bot will provide personalized gift recommendations to all users directly within Messenger. Here are five uber-successful chatbots from a variety of industries. However, it is based on a very simple platform for relatively basic uses. It does not include an internal payment system, API, voice-assistant use, nor integration with any platforms other than Facebook.

On the other hand, in Chatfuel, online business owners have to integrate Artificial Intelligence. While you should understand the problems that come with adopting , they should not deter you completely. Investing in a chatbot for your ecommerce store can be a smart move that doesn’t have to break the bank. So, consumers and businesses do benefit from ecommerce chatbots, but there are also some downsides to consider. In fact, in a survey from Userlike, it reported that 60% of people who had used a chatbot said the chatbot was unable to solve their issue. Additionally, 60% of consumers still prefer working with a person and would rather wait in line for an agent than be directed to a chatbot immediately.

Smart chatbots

On the one hand, you can turn to a platform for creating your own chatbot. When you decide to add a chatbot to your ecommerce, you’ll have two options from which to choose. Setting up an AI chatbot for your online shop is just the first step.

This data can help in understanding the engagement of the visitors, and if the conversational flow is intact or not. Businesses look for further categories that help them build a proper conversational flow for better bot performance and user engagement. When infused with an AI chatbot for eCommerce, it can help connect brands with customers. This ultimately enhances the engagement rate once AI chatbots master the conversations by learning from user inputs.

ecommerce chatbots

This enables immediate follow-up actions, whether an email, a special offer, or a phone call from your sales team. For example, if you want to know which products are in stock or have questions about your order status, these questions are best suited for this bot. Weekly conversion in 7.67x with chatbot launch for your eCommerce solution. The chatbot is created by Lidl UK and operates on Facebook Messenger. For advanced metrics, consider using a third-party analytics service to integrate with your bot. These providers are solely focused on analytics, so they can track a ton of deep insights on your bot.

What Is a Chatbot? Here’s Everything To Know – Entrepreneur

What Is a Chatbot? Here’s Everything To Know.

Posted: Fri, 17 Feb 2023 08:00:00 GMT [source]

This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real-time – keep on top of leads and tickets while adding to an email list. Using Verloop.io’s eCommerce chatbot, Nykaa boosted its engagement by 2.2x. ECommerce chatbots are also capable of gauging emotion and tweaking their behaviour based on the customers’ pre-determined profile, like age, gender and location.

ecommerce chatbots

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